Delivery & Return
Orders for the United States are fulfilled from our distribution partner's warehouses in the United States, and from our UK warehouse for lines that are not stocked there. This page describes what to expect; the product page shows the lead time for any special-order item.
Dispatch. In-stock items are dispatched within 1-3 business days of your payment being confirmed. Special-order items are ordered from the manufacturer or distributor once your payment is confirmed; the expected lead time is shown on the product page, and we confirm the expected dispatch date by email before the item ships. If a lead time changes, we tell you by email and you may cancel for a full refund at any time before dispatch.
Delivery times after dispatch. Delivery is by the service you choose at checkout. Orders shipped from our United States warehouse and orders shipped from our United Kingdom warehouse both typically arrive within 2-3 business days of dispatch on the standard service, with the carrier and expected date confirmed on your dispatch email; expedited options, where offered at checkout, are faster. International destinations outside the US and UK typically take 2-5 working days, and import duties and taxes are payable by the recipient unless the checkout states otherwise. Oversized or freight items (for example exhaust systems and suspension kits) may take longer; we confirm the service and the expected date by email.
Tracking. A tracking number is emailed to you as soon as your order is dispatched, and a signature may be required on delivery. If your tracking has not moved for two business days, contact us and we will raise it with the carrier.
Stock. If you would like to confirm availability or the expected delivery date before you order, contact us and we will check for you.
We offer free shipping on eligible items - these items carry the free shipping label on the product page.
We want you to be 100% satisfied with your purchase, therefore we offer a no-questions-asked 14-day return policy. Simply write to us within 14 days of receiving your item to notify us that you intend to return or exchange it. A full refund will be issued to your original payment method within 14 days of receiving the item back in an unused condition and in its original packaging. We will be unable to accept a return if the item has been used or is not in its original packaging.
Please note: the above does not apply to special-order items, which are ordered specifically for you and are not returnable unless faulty. Faulty or incorrectly supplied items are always returnable for a full refund or replacement, including the return shipping cost.
When returning your order, please ensure you package it carefully and purchase the necessary insurance to cover the value of the goods, as we will not be able to accept a return if the item is damaged during the return delivery.
Please contact us if you have any question or suggestion in relation to our delivery and return policy.